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Knowledgebase : Activate, Deactivate, Transfer Dfx
   

If you are unable to activate, and receive an blank error message with a stop sign, please disable your anti-virus and/or firewall software while activating. Your anti-virus/firewall is blocking connection with the activation database.
When having activation issues, please note the following: 1- Don't Panic... if you are installed and running in trial, you are running in a full working version with no limitations. Trials run for 15 days. 2- Make note of error message, most errors an...
When having activation issues, please note the following: 1- DON'T PANIC... if you are installed and running in trial, you are running in a full working version with no limitations. Trials run for 15 days. 2- MAKE NOTE OF ERROR MESSAGE- most errors a...
In Version 3 and 4, ERROR 3650/3651 means license/ product code cannot be found in database. Check for typos and make sure that your letters are capitalized and not in lower case. ERROR 3650- Also could mean you are using the wrong license/ product code...
Here is how you manually license your Dfx v4 offline*- When activation options come up you will be choosing 'Request License from Self-Service Website' The self-service website will generate a license file which you can then transfer to the desired com...
Software is always updating and evolving, so make sure you have the latest installer for version 4, which is located here: http://software.tiffen.com/products/dfxv4-free-trial-downloads/dftdfx4-installers PLEASE NOTE, YOU ARE BUYING A SPECIFIED LICENS...
Error 3659 simply means you are out of activations. If you did not deactivate your previous machine (s) of the license you will get this error. To resolve this error, deactivate the machine that held the dfx activated license. Please follow these followi...
A _2100_ __ERROR OCCURS WHEN OUR LICENSE IS UNABLE TO BE SAVED. This is a result of the Mac OS changing the permissions on our DFX licensing folder during a major operating system update. To resolve the problem, please follow the instructions below. ...
MACINTOSH 1. Click on the Apple menu in the top left corner of your screen 2. Select "About This Mac" 3. Click on "More Info..." 4. When System Profiler appears, select "File->Save As..." and save your profile to a file on your Desktop 5. Attach t...
Please provide DFX technical support with the following information. Some of this information can be provided through your credit card statement . 1. What is the exact product type? 2. What is the version? 3. Tiffen Order number. 4. Was the online produc...
At certain times, the technical support team may ask you to do a Proof of Removal. Proof of Removal directions for Dfx v1, v2 and v3: 1) Open up the DFX Software, go to the Help Menu > License and select "Remove License" and then Next. Follow the proc...
The Video/film plug in has two activations. One for a CPU machine and the 2nd for a laptop. It must be used in that configuation. If you have two CPU machines that needs to work DFX at same time, you will need a 2nd license. However if you are going...
Mountain Lion activation issues- Our internet server can usually identify your machine despite the OS change. After an update install of the Dfx software, the activation should reissue from server automatically. However in very few cases it may not re-a...
Error 3900, means you are out of activations and no more are left. This error applies when you try and download a license file from the self-service website. Error 3659 will occur if trying to activate via internet. Please follow this KB on guidelin...
In Version 3 and 4, ERROR 3650 or 3651 means license/ product code cannot be found in database. Check for typos and make sure that your letters are capitalized and not in lower case. ERROR 3650/3651- Also could mean you are using the wrong license/ prod...
The Tiffen Dfx installer provided is a 3 in 1 installer. The installer will install all 3 DFX products on the machine and run it as a full working trial IF the applicable hosts are checked during the host selection/installation process. However after 15 d...
Our internet activation server can usually identify your current machine despite the OS change or new drive. After a reinstall of the dfx software, the activation should reissue from server automatically. However in very few cases it may not re-activate a...
THE LICENSE MANAGER FOR DFX HAS STOPPED WORKING. Manually install the license manager - Download the license manager from: HERE [http://tinyurl.com/zy659h3] - Double-click on the file that is downloaded. - When the window opens, double-click on the ...
Recent changes to Mac OSX 10 required that we modify our license manager. This affects activating and deactivating. If you receive a 2110 error, please follow the manual install for the license manager below. MANUALLY INSTALL THE LICENSE MANAGER - ...
Please create a ticket and paste your host id's into the ticket. To get host id's- go to advanced Option> click next and use copy button to capture all host id's
How to do a self serve activation in Dfx version 4 - Required: 1- any computer that can go online 2- the host id of the computer you want to activate DFX with. 3- the DFX license code On the web, go to http://tiffen.softwareactivate.com/activate/ [http:/...
To install the Dfx v3 Photo Plug-in to the Mac version of Photoshop Elements *Editor* Edition, please complete the following: -Navigate to Applications > Tiffen > Dfx v3.0 -Copy the Dfx v3.0 folder -Navigate to Applications > Photoshop Element...