How do I recover license , after reformat, crash or upgrade of an operating system ?
Posted by DFX Software Support-Jena on 21 August 2015 03:17 PM

Our internet activation server can usually identify your current machine despite the OS change or new drive. After a reinstall of the dfx software, the activation should reissue from server automatically.  However in very few cases it may not re-activate and a few steps are needed to get it licensed again. In the license menu of DFX,> go to Advanced Options > click on next,  you will view host id's in the pulldown menu.   If you have more then one, you can change what shows in the window by highlighting one of the other other host id (s) and then hit finish. Quit DFX and go into the program again. The id left in the box is now on the top of the stack, by switching to a new host id will make the activation server go to that one first for recognition.

If error still occurs, go back to advanced options , bring up the host id's and use the clipboard option to copy and paste your host id's into a support ticket. In your ticket, please indicate your OS change and we will confirm by identifying your host id's. This has to be done in writing and will not be done over the phone, please do not call Tiffen Customer Service.

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